Return & Refund Policy
Return & Refund Policy
At Bismillah Halal Food, we take pride in offering fresh, high-quality halal products. However, we understand that sometimes things may not go as expected. Our return and refund policy is designed to be fair, simple, and hassle-free.
Returns & Replacements
✅ Fresh Products (Meat, Dairy, Fruits & Vegetables) – Due to their perishable nature, we do not accept returns on fresh items. However, if your order arrives damaged or not as expected, please contact us within [X] hours of delivery, and we’ll arrange a replacement or store credit.
✅ Non-Perishable Items (Packaged & Frozen Foods, Spices, etc.) – If you receive an incorrect or damaged product, you may return it within [X] days of purchase, provided it is unused, unopened, and in its original packaging.
Refunds
If a replacement isn’t possible, we’ll issue a refund or store credit, depending on the situation. Refunds will be processed using the original payment method and may take [X] business days to reflect in your account.
How to Request a Return or Refund
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Contact us at [your contact details] within the specified time frame.
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Provide your order number and a clear photo of the issue (if applicable).
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Our team will review your request and guide you through the next steps.
Important Notes
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Returns and refunds are handled on a case-by-case basis to ensure fairness for both our customers and our business.
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Refunds are not applicable for change-of-mind purchases or incorrect orders made by the customer.
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We reserve the right to refuse returns if the product does not meet the conditions stated above.
We appreciate your trust in Bismillah Halal Food, and we’re committed to making things right if there’s ever an issue with your order.
Need assistance? We’re happy to help! Contact us at [your contact details].
